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Customer Loyalty and Contact Centers

Many companies are attempting to differentiate themselves from their competitors through customer service. Finding new customers is always important for the growth of a company, but keeping existing...

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ShoreTel Receives Nemertes Research PilotHouse Top Provider Award for IP...

“For the unprecedented eighth straight year, ShoreTel claims the top prize in IP telephony. ShoreTel obviously is doing something right; no vendor ever has consistently won the same category multiple...

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Is UC a Wise Investment in a Tough Economy?

IT budgets are getting stretched thinner as the economy continues to struggle and unemployment remains high. With IT resources constrained, is unified communications a wise investment? The signs, from...

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ShoreTel Enterprise Contact Center 7

We launched ShoreTel Enterprise Contact Center 7 this past May. Our CMO, Kevin Gavin, said of it, “In this era of social media where news spreads fast, enterprises strive to enhance their company’s...

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ShoreTel and Partner Customer Experience is World Class!

We are pleased to recognize the following Partners who consistently deliver a World Class Customer Experience for the time period of July – December 2011. In July 2011, ShoreTel launched an improved...

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Net Promoter Score Update

I am very excited to provide an update on the progress we made during the first full year of our Customer Experience (CE) program. We launched our revised survey program last year leveraging Net...

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ShoreTel Credited for Unified Communications Excellence

ShoreTel continues to help credit unions successfully navigate the challenges of increased competition and cutting-edge service expectations via ShoreTel’s powerful all-in-one solution that helps...

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Committed to Satisfaction

ShoreTel has been extremely successful providing customers a great experience as we continue to receive accolades in the market place about how our customers are raving fans. Our goal for satisfied...

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ShoreTel Rolls Out Latest Enhancements to Enterprise Contact Center While...

Over the past few years, ShoreTel’s contact center customer base has grown significantly, and we are now serving more large enterprises than ever before that treat contact center as an integral part...

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ShoreTel’s Newsletter Helps Readers Stay Ahead of the Curve

Your customers are spending more and more time on their tablets and smartphones and they expect to interact with your business on their mobile devices. Are you ready to meet your customers’ growing...

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